What does the telegate group do?
The telegate group is a leading provider of directory assistance and call centre services in Europe.
When was telegate founded? Who were the founders?
The company was founded in 1996 by Peter Wünsch and Dr. Klaus Harisch. Both company founders have since retired from the company.
Who currently leads the company?
telegate is lead by a three-person management team. Dr. Andreas Albath is the president of telegate AG. Ralf Grüßhaber is the director of finance, Paolo Gonano, as a member of the board of directors, is responsible for international business.
When did telegate go public?
The company was listed on the Frankfurt stock exchange in 1999. telegate is listed in the prime standard. (ISIN: DE00055118806).
What is the company structure of telegate AG?
The main shareholder, with approximately 78 percent, is the Italian SEAT Pagine Gialle (market leading telephone book publisher for white and yellow pages in Italy). The remaining shares are freely traded.
What were telegate’s sales in 2006? What was telegate’s profit?
In 2006 the company achieved approximately 180 million euros in sales and after-tax profits of over 6 million euros.
How many associates does telegate have?
As of 31/12/2006, telegate employs approximately 3,000 associates across Europe.
Where are the company headquarters? Where does the company maintain business locations?
The company headquarters of telegate AG are in Munich (Martinsried). In Germany, telegate operates five call centres in the federal states Mecklenburg-Vorpommern – the company is the largest call centre operator there – and one in Brandenburg.
In addition, the telegate group is active in the European foreign market as a directory assistance and call centre services provider. telegate has subsidiaries in France, Italy, Austria and Spain.
Why are the German call centres located in the new federal states?
The economic base conditions are very good here. And, in addition to technical infrastructure and a good level of education, accent-free standard German is a deciding factor when selecting locations for a call centre operator such as telegate who is active nation-wide.
What are telegate’s core competencies?
telegate is an expert for directory assistance and call centre services in Germany and in the European foreign market. For years, telegate has been using the experience gained through the directory assistance business to expand the service offering for private and business customers across all modern media. The company is also increasingly marketing its own call centre competency and can offer a broad spectrum of services for partners from many industries.
What services does telegate offer to the end consumer?
telegate offers today's consumers the opportunity to find their way in the maze of information by diverse means. Help in all circumstances – independent of the medium – is the motto. Traditional directory assistance is continuously being expanded with innovative special services across all media channels.
Additional information about the product offering can be found on www.telegate.com/locations .
What services does telegate offer to business customers?
For business customers, telegate also relies on the principle of innovation. Whether it's outsourcing solutions for the directory assistance of land-based or cellular telephone carriers, inbound or outbound call centre contracts, or marketing the directory assistance platforms and own databases: Customers can rely on a dependable partner who is consistently focused on customer orientation and product quality.
Additional information about the product offering can be found on www.telegate.com/locations .
How is telegate currently positioned in the European foreign market?
The international business is the growth engine of the company. In the last few years, sales in this market have gone up consistently. In the medium term, foreign business is to contribute approximately 50 percent of group sales and thereby become a stable second pillar for the telegate group.
What European markets does telegate regard as having a particularly promising future?
Currently, telegate is focussing mainly on the development of two European markets: France and Italy. In both countries, liberalization is in an early and decisive phase. The key is to optimally utilize market potential and synergy here.
Where does telegate see special future and growth perspectives for the group?
Growth through innovation and internationalization. That is the business strategy of the telegate group – and it has already proven itself with visible results in 2005. In addition to the classic directory assistance business, the development of new value-added services for consumers and business customers shall also continue to be promoted in the future. Furthermore, telegate is focussing on expansion in Europe.
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